Refund policy

We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tedsclothiers.com. Please note that returns will need to be sent to the following address:

Ted’s Clothiers 

Attn: Online Order Return 

3476 South Broadway, Englewood, CO 80113

If your return is accepted, we’ll send you instructions on how and where to send your package.

The customer is responsible for the return shipping cost.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@tedsclothiers.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items discounted 40% or higher, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will not take back items that have been worn, laundered, or altered. Prices may change and no price adjustments will be given on previously purchased items or on the exchange of like items. Refunds will be issued in the form of original payment. If no receipt is available, a refund will be issued in the form of a merchandise credit. All sales are final on clearance items marked 50% or more below the original price.

You can return your order by whatever method is easiest for you (UPS, US mail, etc). Please include your order number to identify your order and expedite the return/exchange process. Also include any information regarding an exchange (size, color, etc). Return shipping is the customer’s responsibility unless the item was damaged or sent in error. Shoes and boots must be returned in the original manufacturer’s box and mailed inside a shipping box.

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tedsclothiers.com.